What we collect
We may collect the following information:
- full name
- contact information including email address, delivery address and billing address
- demographic information such as postcode, preferences and interests
- other information relating to address or telephone numbers to process your order
For the exhaustive list of cookies we collect see the List of cookies we collect section.
How do we collect your data?
We only collect your data when you place an order with us or make a direct enquiry by telephone, mail or email or if you visit us at a tradeshow and specifically request information. We also data from www.guardpack.co.uk and www.mywipe.co.uk if you have filled in a form requesting information. Our priority is to protect and treat your data with care and consideration.
What we do with the information we gather
We collect your data to allow us to response to your enquiry or process your order. We may also use it to tailor our products and services towards what best suits you. We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping for order processing for this we may contact you by email, phone or mail..
- We may also contact you to keep you up to date with our latest products or to inform you about legislative compliance or an update effecting your product.
- We may use the information to improve our products and services.
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
- From time to time, we may also use your information to contact you for market research purposes. We may use the information to customise the website according to your interests.
When do we share your data?
We will never sell your data to a third party. We will only share your data with a third party if there is a legitimate reason in relation to your business with us, for example a third party transport company or courier for tracking and delivery purposes only. We will not sell, distribute or lease your personal information to any third parties unless we have your permission or are required by law to do so. We will only pass your data onto third parties for delivery purposes and for you to track your orders.
We are committed to ensuring that your information is secure. Your payment details are not held on our system and cannot be accessed by our staff. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. Our systems are covered by The Payment Card Industry Data Security Standard (PCI DSS) which is a set of security standards designed to ensure that ALL companies that accept, process, store or transmit credit card information maintain a secure environment. We are happy to provide audit certification reports.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
- whenever you are asked to fill in a form on the website, we ask you whether you would like to be contacted for marketing purposes.
- if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at firstname.lastname@example.org
You may request details of personal information which we hold about you.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
List of cookies we collect
The table below lists the cookies we collect and what information they store.
|COOKIE name||COOKIE Description|
|CART||The association with your shopping cart.|
|CATEGORY_INFO||Stores the category info on the page, that allows to display pages more quickly.|
|COMPARE||The items that you have in the Compare Products list.|
|CURRENCY||Your preferred currency|
|CUSTOMER||An encrypted version of your customer id with the store.|
|CUSTOMER_AUTH||An indicator if you are currently logged into the store.|
|CUSTOMER_INFO||An encrypted version of the customer group you belong to.|
|CUSTOMER_SEGMENT_IDS||Stores the Customer Segment ID|
|EXTERNAL_NO_CACHE||A flag, which indicates whether caching is disabled or not.|
|FRONTEND||You sesssion ID on the server.|
|GUEST-VIEW||Allows guests to edit their orders.|
|LAST_CATEGORY||The last category you visited.|
|LAST_PRODUCT||The most recent product you have viewed.|
|NEWMESSAGE||Indicates whether a new message has been received.|
|NO_CACHE||Indicates whether it is allowed to use cache.|
|PERSISTENT_SHOPPING_CART||A link to information about your cart and viewing history if you have asked the site.|
|POLL||The ID of any polls you have recently voted in.|
|POLLN||Information on what polls you have voted on.|
|RECENTLYCOMPARED||The items that you have recently compared.|
|STF||Information on products you have emailed to friends.|
|STORE||The store view or language you have selected.|
|VIEWED_PRODUCT_IDS||The products that you have recently viewed.|
|WISHLIST||An encrypted list of products added to your Wishlist.|
|WISHLIST_CNT||The number of items in your Wishlist.|